> For the complete documentation index, see [llms.txt](https://docs.taqnyat.sa/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.taqnyat.sa/docs/readme/faq-and-truobleshooting.md).

# FAQ & Truobleshooting

This section provides quick answers and troubleshooting steps for common LiveChat issues.

Use this section when users face login issues, cannot access a page, cannot send messages, do not receive notifications, cannot export reports, or need help checking expected system behavior.

The available features and solutions may differ depending on the account setup, enabled services, and permissions configured from the Portal.

### In this section

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-cover data-type="files"></th><th data-hidden></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><h4><a href="/docs/readme/faq-and-truobleshooting/common-questions.md"><strong>Common Questions</strong></a></h4></td><td>
Find quick answers to frequently asked questions about LiveChat behavior and usage.</td><td></td><td></td><td><a href="/docs/readme/quickstart.md">Getting Started</a></td></tr><tr><td><h4><a href="/docs/readme/faq-and-truobleshooting/login-and-access-issues.md"><strong>Login &#x26; Access Issues</strong></a></h4></td><td>
Troubleshoot login problems, OTP issues, session expiry, and missing page access.</td><td></td><td></td><td><a href="https://github.com/GitbookIO/gitbook-templates/blob/main/product-docs/broken-reference/README.md">https://github.com/GitbookIO/gitbook-templates/blob/main/product-docs/broken-reference/README.md</a></td></tr><tr><td><h4><strong>Chat &#x26; Message Issues</strong></h4></td><td>
Understand why chats may not appear, open, assign, transfer, or close as expected.</td><td></td><td></td><td><a href="broken://pages/QPzbTvC6XsT5gERiU43E">Broken link</a></td></tr><tr><td><strong>Template Message Issues</strong>
</td><td>Troubleshoot issues related to sending approved WhatsApp template messages.</td><td></td><td></td><td></td></tr><tr><td><strong>File Upload Issues</strong>
</td><td>Learn what to check when images, PDFs, documents, or other files fail to upload or send.</td><td></td><td></td><td></td></tr><tr><td><strong>Notification Issues</strong></td><td>
Troubleshoot sound notifications, unread indicators, and email alerts.</td><td></td><td></td><td></td></tr><tr><td><strong>Reports &#x26; Export Issues</strong>
</td><td>Understand common issues related to Dashboard data, LiveChat reports, Archives export, and Export Data.</td><td></td><td></td><td></td></tr><tr><td><strong>Chatbot Handover Issues</strong>
</td><td>Troubleshoot cases where chatbot conversations are not transferred or handled as expected.</td><td></td><td></td><td></td></tr><tr><td><strong>Webhook Issues</strong>
</td><td>Learn how to check webhook configuration when incoming chats are not appearing in LiveChat.</td><td></td><td></td><td></td></tr></tbody></table>