> For the complete documentation index, see [llms.txt](https://docs.taqnyat.sa/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.taqnyat.sa/docs/readme/managing-conversations.md).

# Managing Conversations

This section explains how to manage customer conversations inside LiveChat.

Use the pages below to learn how conversations are organized, how to open and reply to chats, how to use fast responses, how to assign or transfer conversations, and how to close or archive completed chats.

The available actions may differ depending on the user’s role, assigned permissions, department access, and enabled services.

### In this section

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-cover data-type="files"></th><th data-hidden></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><h4><a href="/docs/readme/managing-conversations/conversation-view.md"><strong>Conversation Views</strong></a></h4></td><td>
Understand how conversations are organized across My Chats, Queue, Department, Chatbot.</td><td></td><td></td><td><a href="/docs/readme/quickstart.md">Getting Started</a></td></tr><tr><td><h4><a href="/docs/readme/managing-conversations/open-a-conversation.md"><strong>Open a Conversation</strong></a></h4></td><td>Learn how to open a customer chat and view the full conversation details.</td><td></td><td></td><td><a href="https://github.com/GitbookIO/gitbook-templates/blob/main/product-docs/broken-reference/README.md">https://github.com/GitbookIO/gitbook-templates/blob/main/product-docs/broken-reference/README.md</a></td></tr><tr><td><h4><a href="/docs/readme/managing-conversations/reply-to-a-customer.md"><strong>Reply to a Customer</strong></a></h4></td><td>
Learn how to send replies, template messages, attachments, and internal notes.</td><td></td><td></td><td><a href="broken://pages/QPzbTvC6XsT5gERiU43E">Broken link</a></td></tr><tr><td><h4><a href="/docs/readme/managing-conversations/use-fast-responses.md"><strong>Use Fast Responses</strong></a></h4></td><td>
Learn how to use saved replies to respond faster and keep messages consistent.</td><td></td><td></td><td></td></tr><tr><td><h4><a href="/docs/readme/managing-conversations/assign-or-transfer-chat.md"><strong>Assign or Transfer Chat</strong></a></h4></td><td>
Learn how to assign chats to agents or transfer conversations between departments.</td><td></td><td></td><td></td></tr><tr><td><h4><a href="/docs/readme/managing-conversations/close-or-archive-chat.md"><strong>Close or Archive Chat</strong></a></h4></td><td>
Learn how to close completed conversations and find them later in Archives.</td><td></td><td></td><td></td></tr></tbody></table>