> For the complete documentation index, see [llms.txt](https://docs.taqnyat.sa/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.taqnyat.sa/docs/readme/quickstart/what-is-livechat.md).

# What is LiveChat?

## What is LiveChat?

LiveChat is a customer communication platform that helps teams manage customer conversations from one place.

Through LiveChat, teams can handle conversations coming from WhatsApp, and also reply to customers through the chat widget activated on the company’s website.

Instead of handling customer messages individually, LiveChat allows agents and supervisors to receive, organize, assign, reply to, and monitor customer conversations through a shared interface.

### What can you do with LiveChat?

With LiveChat, users can:

* View incoming customer conversations
* Reply to customers through WhatsApp
* Reply to website visitors through the activated chat widget
* Send approved template messages
* Assign or transfer chats between agents
* Manage conversations by department
* Use fast responses to reply faster
* Monitor chatbot conversations before handover
* Close or archive completed conversations
* Review reports and conversation performance

### Who uses LiveChat?

LiveChat is mainly used by teams that communicate with customers through WhatsApp or through the website chat widget, such as:

* Customer support teams
* Sales teams
* Operations teams
* Supervisors and team leaders
* Admin users who manage agents and settings

### Main user roles

LiveChat access may differ based on the user role and assigned permissions.

#### Agent

Agents handle customer conversations, reply to messages, use template messages, use fast responses, and manage the conversations assigned to them.

#### Supervisor

Supervisors monitor team conversations, follow department activity, and may assign or transfer chats depending on their permissions.

#### Admin

Admins manage users, departments, permissions, and general LiveChat settings through the portal.

### How LiveChat helps teams

LiveChat helps teams work more efficiently by keeping customer conversations organized, improving response speed, and reducing missed messages.

It allows teams to manage customer communication from different channels in one place, including WhatsApp conversations and website chat widget conversations.

It also gives supervisors better visibility over team activity by showing conversations in different views, such as assigned chats, queue, department chats, and chatbot conversations.

### Next step

After understanding what LiveChat is, continue to the **Login to LiveChat** page to learn how to access your account.