> For the complete documentation index, see [llms.txt](https://docs.taqnyat.sa/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.taqnyat.sa/docs/readme/settings-and-automation/sound-notification.md).

# Sound Notification

This page explains how sound notifications work inside LiveChat.

Sound notifications help agents notice new activity in LiveChat and respond faster.

### Audio Notifications

LiveChat currently provides two audio notification options:

* **Enable a sound notification when a new conversation arrives**
* **Enable a sound notification when a new reply arrives**

Users with the required permissions can enable or disable these options from the **Settings** area.

### New Conversation Sound

This option plays a sound when a new conversation arrives.

It helps agents notice new incoming chats, especially when they are working on multiple tasks or when the LiveChat tab is open but not actively viewed.

### New Reply Sound

This option plays a sound when a new reply arrives in a conversation.

It helps agents notice when a customer responds, so they can follow up faster.

### How to Enable or Disable Sound Notifications

To manage audio notifications:

1. Go to the **Settings** area.
2. Find the **Audio Notifications** section.
3. Enable or disable the required option:
   * New conversation sound
   * New reply sound
4. Save the changes, if required.

### When Sound Notifications May Not Work

Sound notifications may not work in some cases, such as:

* The browser tab is muted.
* The device sound is muted or too low.
* Browser permissions are blocking sound.
* The user is logged out or the session has expired.
* The internet connection is unstable.
* The sound notification option is disabled.

If the issue continues, contact the admin or support team to review the settings.

### Best Practices

When using sound notifications:

* Keep audio notifications enabled during working hours.
* Make sure the device volume is clear but not disruptive.
* Avoid muting the LiveChat browser tab.
* Review notification settings if new conversations or replies are being missed.

### Next step

After learning about sound notifications, continue to the **Auto Reminder** page to understand how inactive conversations can trigger automatic reminder messages.