> For the complete documentation index, see [llms.txt](https://docs.taqnyat.sa/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.taqnyat.sa/emails/support/contact-support.md).

# Contact Support

This page explains how to contact the Taqnyat Support team and get the assistance you need.

### Support Channels <a href="#support-channels" id="support-channels"></a>

1. Go to the Taqnyat website and log in to your account.
2. Open the **Support Widget** at the bottom-right corner of the screen.
3. Click **Messages** → **Ask a Question** to start a chat with our team.

To receive assistance from the Taqnyat Support team, follow these steps:

#### Email Support <a href="#email-support" id="email-support"></a>

\
You can email us at <support@taqnyat.sa>.

<br>

{% hint style="info" %}
All support requests submitted via email will receive a response within 24 hours, regardless of your plan.

For additional details, please refer to our response and resolution time guidelines.<br>
{% endhint %}

#### &#x20; <a href="#chat-support" id="chat-support"></a>