> For the complete documentation index, see [llms.txt](https://docs.taqnyat.sa/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.taqnyat.sa/emails/support/error-code-reference.md).

# Error Code Reference

This page provides API error codes along with possible steps for resolution.

### Taqnyat Email Errors <a href="#id-360dialog-messaging-errors" id="id-360dialog-messaging-errors"></a>

<table><thead><tr><th width="98.9765625">number</th><th>Error</th><th width="387.54296875">Description</th></tr></thead><tbody><tr><td>2</td><td>Your balance is 0</td><td>Your balance has been consumed and you need to top up your account to restore the ability to send mail again.</td></tr><tr><td>3</td><td>Your balance is not enough</td><td>Your account has a low balance and does not cover all mail you are about to send.</td></tr><tr><td>14</td><td>error From</td><td>Sender email used is not correct, make sure to include the sender email with correct format</td></tr><tr><td>15</td><td>Email is not specified or incorrect</td><td>Resivers Emails used is not correct, make sure to include the Resivers Emails as Array of emails with correct format</td></tr><tr><td>16</td><td>error subject</td><td>subject used is not correct, make sure to include the subject as text</td></tr><tr><td>17</td><td>error msg</td><td>message used is not correct, make sure to include the message as text</td></tr><tr><td>101</td><td>sending by API is disabled</td><td>the functionality or capability to send data or requests through an API has been deactivated or turned off</td></tr><tr><td>102</td><td>this ip 10.0.0.1 Not authorized to using the API</td><td>the IP address from which you are attempting to access an API service is not granted permission or authorization to do so.</td></tr><tr><td>104</td><td>Invalid Bearer Tokens</td><td>the API key you are using to authenticate or authorize your access to the API service is either missing, incorrect, expired, or revoked.</td></tr></tbody></table>

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