Send Your First Email

Send Your First Email via Taqnyat Portal

Taqnyat allows you to send professional emails directly from the portal without any technical integration. This is the easiest way to test the service, launch campaigns, and manage communications before using the API.

Step 1: Account Activation

Before sending emails, ensure:

• You have an active Taqnyat account.

• Your sender email address is approved and activated.

• Your account has available balance (trial accounts include a startup credit).

If your sender email is not activated, contact [email protected] or your account manager.

Step 2: Access the Email Dashboard

1. Log in at www.taqnyat.sa

2. Open your dashboard

3. Navigate to the Email Section

4. Select Email Builder / New Campaign

The Email Builder allows you to compose, design, and send emails easily.

Step 3: Create Your Email Campaign

Inside the Email Builder:

• Enter your Campaign Name

• Select your Approved Sender Email

• Add recipient email addresses (single or multiple)

• Write your Subject Line

• Create your message content (Text or HTML)

• Preview your email before sending

You can also test the message by sending it to your own email first.

Step 4: Review Before Sending

Before clicking Send, make sure:

• The subject line is clear and professional

• The content follows best practices

• All recipient emails are correct and up-to-date

• You test your message using tools such as mail-tester.com to check spam score and improve deliverability before sending.

• Maintaining good email list quality is extremely important.

Important Service Terms You Must Follow

To maintain high deliverability and protect your account, you must comply with Taqnyat Email Service Terms and Conditions.

Below are the most important points you must be aware of:

1️⃣ No Guarantee of Final Delivery

While Taqnyat provides the service with the highest level of care, we do not guarantee:

• Continuous service availability at all times

• 100% delivery of emails to recipients

Delivery depends on external factors such as recipient email providers, spam filters, and internet conditions.

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2️⃣ Client Responsibility for Email List Quality

You are responsible for:

• Using valid and updated email addresses

• Regularly cleaning your email list

• Avoiding high bounce rates

If your bounce rate exceeds:

• 15% → You may receive a warning

• 30% → Your account may be permanently suspended

High bounce rates are considered a serious violation of service terms.

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3️⃣ Mandatory Best Practices

To maintain your account in good standing, you must:

• Use Double Opt-in for subscribers

• Include a clear unsubscribe link in every email

• Maintain at least 60% text and 40% image ratio

• Avoid excessive images or text embedded inside images

• Test spam score before sending (recommended tools available)

• Send emails only to users who gave explicit consent

Sending to purchased or randomly collected email lists is strictly prohibited.

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4️⃣ Legal Compliance

You must comply with all applicable regulations including:

• CAN-SPAM Act

• GDPR

• Local anti-spam laws

You are fully responsible for any violations.

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5️⃣ Service Suspension

Taqnyat reserves the right to:

• Issue warnings

• Temporarily suspend your account

• Permanently terminate your account

This may occur if:

• Bounce rates are excessive

• Spam complaints increase

• Best practices are repeatedly ignored

• Unauthorized activity is detected

No compensation or refunds apply in cases of suspension due to policy violations.

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6️⃣ Account Activity Responsibility

You are fully responsible for:

• All activity under your account

• Securing your login credentials

• Reporting any errors immediately