# Contact Support

### Support Channels <a href="#support-channels" id="support-channels"></a>

1. Go to the Taqnyat website and log in to your account.
2. Open the **Support Widget** at the bottom-right corner of the screen.
3. Click **Messages** → **Ask a Question** to start a chat with our team.

To receive assistance from the Taqnyat Support team, follow these steps:

#### Email Support <a href="#email-support" id="email-support"></a>

\
You can email us at <support@taqnyat.sa>.

<br>

{% hint style="info" %}
All support requests submitted via email will receive a response within 24 hours, regardless of your plan.

For additional details, please refer to our response and resolution time guidelines.<br>
{% endhint %}

#### &#x20; <a href="#chat-support" id="chat-support"></a>


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# Agent Instructions: Querying This Documentation

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Perform an HTTP GET request on the current page URL with the `ask` query parameter:

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```

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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.