# The Basics (Overview) #### **How the Service Works** Taqnyat acts as the sending infrastructure between you and your recipients. Once you send an email through the portal or API, it is processed through our system and then delivered to the recipient’s email provider (such as Gmail, Outlook, Yahoo, etc.). #### **Delivery Depends on Multiple Factors** Successful delivery does not depend only on sending the email. It is also influenced by: * The quality of your email list * Recipient server policies * Spam filters * Content structure and formatting #### #### **Account & Sender Verification** Before sending emails, you must have: * An active account * An approved sender email * Sufficient balance #### #### **Best Practices Matter** Following email best practices significantly improves deliverability and protects your sending reputation. This includes: * Using clean and verified email lists * Including an unsubscribe option * Avoiding spam-triggering content * Maintaining a healthy text-to-image ratio #### #### **Monitoring Performance** After sending emails, you should monitor: * Bounce rates * Delivery confirmations * Spam complaints --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.taqnyat.sa/the-basics-overview.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.