> For the complete documentation index, see [llms.txt](https://docs.taqnyat.sa/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.taqnyat.sa/docs/readme/settings-and-automation.md).

# Settings & Automation

This section explains the main LiveChat settings and automation options that help teams manage conversations more efficiently.

Settings allow authorized users to control how chats are handled, how agents receive notifications, how inactive conversations are followed up, and how chats are closed or archived.

The available settings may differ depending on the account setup, enabled services, and permissions configured from the Portal.

### In this section

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-cover data-type="files"></th><th data-hidden></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><h4><a href="/docs/readme/settings-and-automation/sound-notification.md"><strong>Sound Notifications</strong></a></h4></td><td>
Learn how notification sounds help agents notice new customer messages and replies.</td><td></td><td></td><td><a href="/docs/readme/quickstart.md">Getting Started</a></td></tr><tr><td><h4><a href="/docs/readme/settings-and-automation/auto-reminder.md"><strong>Auto Reminder</strong></a></h4></td><td>
Learn how automatic reminders can be sent when a chat remains inactive for a configured period.</td><td></td><td></td><td><a href="https://github.com/GitbookIO/gitbook-templates/blob/main/product-docs/broken-reference/README.md">https://github.com/GitbookIO/gitbook-templates/blob/main/product-docs/broken-reference/README.md</a></td></tr><tr><td><h4><a href="/docs/readme/settings-and-automation/auto-archive.md"><strong>Auto Archive</strong></a></h4></td><td>
Learn how chats can be closed automatically after a selected inactivity period and moved to Archives.</td><td></td><td></td><td><a href="broken://pages/QPzbTvC6XsT5gERiU43E">Broken link</a></td></tr><tr><td><h4><a href="/docs/readme/settings-and-automation/evaluation-message.md"><strong>Evaluation Message</strong></a></h4></td><td>
Learn how customer evaluation messages work and how feedback appears in the Dashboard.</td><td></td><td></td><td></td></tr><tr><td><h4><a href="/docs/readme/settings-and-automation/session-and-logout-settings.md"><strong>Session &#x26; Logout Settings</strong>
</a></h4></td><td>Understand session timeout, login behavior, and related access settings.</td><td></td><td></td><td></td></tr><tr><td><h4><a href="/docs/readme/settings-and-automation/chat-assignment-settings.md"><strong>Chat Assignment Settings</strong>
</a></h4></td><td>Learn how assignment modes such as auto, manual, and directed assignment affect chat routing.</td><td></td><td></td><td></td></tr></tbody></table>